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Zehner Candle Company is a company that takes pride in crafting luxury candle for the enjoyment of our customers. Customers should follow safety directions and warnings provided by Zehner Candle Company. We are not responsible for injuries or damages from an improper use of a candle. Our luxury candle cannot be returned, refunded or exchanged.

However, we will honor and replace damaged products related to shipping. Please contact us at customer services info@zehnercandlecompany.com and include photographic proof within five (5) days of product delivery. 

Zehner Candle Company cannot replace missing or stolen packages. Customers ordering candles during the summer months are encouraged to track delivery times of shipped products to prevent candle softening due to exposure to the heat.